Following are the terms and conditions which apply to all guests. By booking one of the Koh Chang Villas, you must agree to all of the following policies:
Booking Process and Payment
The online booking process must be completed by the party leader who must be over 18 years of age. Reservation will be confirmed by email immediately after the deposit (depending on the season = 25-50%) or full pre-payment (last-minute rate) has been received.
If the lessee is leaving the premises before the lease expires the deposit will not be reimbursed.
The remaining rental fee (if applicable) is to be paid upon check-in and will be collected together with the security deposit by the guest relations manager in CASH (Thai Baht)
Rates Inclusion and Exclusion
The rental rate includes VAT, cleaning two times a week (bed sheets and towels are changed once a week), electric & water usage/consumption, cable TV and broadband internet WiFi.
Note: Electricity prices are high on Koh Chang Island. Guests who let the air conditions run all day will have to expect an electricity cost surcharge.
Airport transfers are not included but can be organized (see tab “Transportation”).
The max. occupancy included in the rental rates is:
- 8 guests including children in the 4 Bed Room Villa (60D)
On request up to 3 extra bed can be supplied (extra bed surcharge THB 400.– per extra bed apply)
Check-In And Check Out Times
Check in time is 3:00 pm (15.00). Check-out time is 11:00 am (11.00).
Early check-in and late check-out may be arranged on request (surcharge may apply) however depending on availability.
Children in the villa must be supervised at anytime by an adult. The tenant and guest assume full responsibility for the children.
2x per week is included in rental price. On request additional maid service can be provided (surcharge applies)
Changing laundry such as bed linens…
1x per week included in rental price (7 days after check-in). On request additional changing laundry service can be provided (surcharge applies)
A security deposit of THB 10,000 (in CASH) is required on check-in. Guests are responsible for looking after the property, leaving it in good order and in a clean condition. Guests also undertake to pay for damages, breakages or losses they may be responsible for during the period of their stay. The owner representative reserves the right to reclaim the rented property if the guest/tenant, members of the guest party or guest visitors cause excessive damage or mess.
The security deposit will be refunded on departure date deducted from water and electricity expenses.
Koh Chang Villa strongly recommends that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, including evacuation, injury, death, loss of baggage and personal items, theft, cancellation and other travel contingencies.
Please be advised that Koh Chang Villa, its owners and the Siam Royal View Village are not responsible for any loss or damage to personal equipment and property during your stay at Koh Chang Villa.
We or the Siam Royal View will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of flights, civil disturbances, fire, floods, unusually severe weather, acts of god, acts of government, or the failure of any machinery or equipment.
Cancellation By The Owner
In the unlikely event that exceptional circumstances beyond our control necessitate cancellation of the booking, we will refund any deposit paid by the party leader (without interest, compensation or consequential loss of any kind).
Pets of any kind are NOT allowed in or on the villa’s premises without specific written permission from the owner representative.
Smoking is NOT permitted inside the villa. Smoking is only allowed outside on the balcony/terrace. If signs of smoking are found a THB 5’000 cleaning fee will be charged. Smoking is a breach of the rentals contract and can lead to the cancellation of the booking with no compensation.
Please also accept that the Kitchenette is made to prepare breakfast, to make salad or club sandwiches and to warm up some children food only. If you need to cook for your family everyday please look for a location with a real Kitchen! To prepare deep-fried (fry food in hot oil) Thai, Chinese or Russian food is strictly not allowed!